Cody B. ([info]codeman38) wrote in [info]hard_of_hearing,
2009-11-11 22:50:00
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  • Mood: irritated

"Up"? More like down...

(cross-posted to [info]deaf)

So I rented the movie Up off of Netflix. Came in the day it was released in stores. Stick the disc into my player...

No closed captions.

Flick through the subtitle menu on the DVD player...

No subtitles either.

Apparently, as I'm gathering from some Twitter searches, Disney (who handles the distribution of Pixar's movies) released a special bare-bones version of the DVD to major rental businesses— Netflix, Redbox, and Blockbuster are all confirmed— that not only lacks the bonus shorts from the retail DVD, but even lacks the closed-captioning. Which is, y'know, half the reason I rented the DVD in the first place rather than going to see it at the dollar theater.

FAIL, Disney. EPIC FAIL.

I'm going to be checking to see if my local indie rental store has a retail copy of the DVD; I've got confirmation that that version, at least, is captioned.

Seriously, Disney? What were you thinking?!

Edited to add: Twitter user TheFarmerJoe contacted Disney and got an explanation: the removal of captioning was intentional, because they viewed closed captioning as a bonus feature. I don't even think I need to mention how utterly made of EPIC FAIL that reasoning is. >_<;;

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  • 54 comments

[info]renjiluvah

November 12 2009, 04:25:08 UTC 2 years ago

WOW that sucks. I watch all my movies with subtitles even though my hearing loss is mild, I find that I catch more when I read it and I remember the movie more. The first thing I do when I watch a movie is put subtitles and once there's no subtitles, I get angry too.

I have Netflix too and have gotten movies with subtitles. Honestly, why would Disney be so stingy when it comes to a version for rental companies- is that like their scheme to make ppl buy it? Idiots.

I feel your anger. *shakes fist*

[info]codeman38

November 12 2009, 04:26:44 UTC 2 years ago

I don't get it either! I can understand leaving off the bonus shorts to get people to buy the DVD, but subtitles? I suppose, by their twisted logic, that if someone can't understand the dialogue they're going to go out and buy the DVD? O_o

[info]renjiluvah

2 years ago

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[info]codeman38

2 years ago

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[info]codeman38

November 12 2009, 05:41:53 UTC 2 years ago

Vision Video, in Athens, GA.

[info]codeman38

November 12 2009, 05:42:56 UTC 2 years ago

Also, from what I've read, the version sold at Best Buy and Target does have CC - it's only the rental version that doesn't.

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[info]codeman38

2 years ago

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[info]codeman38

2 years ago

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[info]codeman38

November 13 2009, 15:35:57 UTC 2 years ago

Oh, and for what it's worth, Vision did end up having the retail copy of the DVD for rent. They were out of stock, though.

[info]batshua

November 12 2009, 05:57:13 UTC 2 years ago

Not saying it's your responsibility to do it, but there must be a hard-to-find-yet-somewhere-avaialable email whereby you can Bitch Out at Disney for this. If we don't complain, they won't know we're unhappy.

[info]codeman38

November 12 2009, 06:00:17 UTC 2 years ago

Already sent an e-mail. As soon as I get the replacement DVD from Netflix so that I can send them the serial number from the bottom of it as they requested, I'm doing so.

I also contacted Netflix, who were quite surprised to find out that none of the features mentioned on the DVD information page were actually on the disc.

[info]batshua

2 years ago

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[info]codeman38

2 years ago

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[info]farmerjoe_org

2 years ago

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[info]codeman38

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[info]codeman38

November 12 2009, 06:01:49 UTC 2 years ago

Incidentally, I sent the e-mail through the contact URL printed on the top of the disc: http://www.bvhesupport.com/.

[info]batshua

2 years ago

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[info]codeman38

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[info]batshua

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[info]codeman38

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[info]batshua

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[info]codeman38

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[info]batshua

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[info]codeman38

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[info]batshua

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[info]codeman38

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[info]batshua

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[info]codeman38

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[info]batshua

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Anonymous

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[info]codeman38

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[info]clumsyghost

November 12 2009, 14:47:47 UTC 2 years ago

Wow, that is major suckage. I don't rent movies, but if I did, I'd be just as angry....Thanks for the heads up!

I didn't know that Pixar CC/Subbed their bonus materials! You learn something new everyday...

[info]dreamwell_ali

November 12 2009, 15:48:57 UTC 2 years ago

Grrr. that really irks me. that was on the top of my rental list for next week. thanks for the clue!

[info]codeman38

November 12 2009, 16:06:10 UTC 2 years ago

Yeah. I was very disappointed in this, to say the least. >_<;;

[info]leffe108

November 13 2009, 08:14:40 UTC 2 years ago

I would be angry, angry and send them an email and complain to them. Anyways, I see that that has already been done.

I guess the ADA is not much of a use for this. Though I don't have not detail studied it.

[info]thisdaydreamer

November 16 2009, 04:05:25 UTC 2 years ago

Good job in spreading the word about this boneheaded decision. I came here through TotalFark and Consumerist.

[info]codeman38

November 16 2009, 04:07:21 UTC 2 years ago

Oh, wow. I knew about the Consumerist post (seeing as I'm the one who tipped them, heh), but didn't know it had gotten Farked too...

[info]thisdaydreamer

2 years ago

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[info]thisdaydreamer

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[info]codeman38

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[info]kiapurity

November 16 2009, 05:10:41 UTC 2 years ago

It really scares me that they would do a major screw-up like this.

[info]codeman38

November 16 2009, 05:12:04 UTC 2 years ago

Me too. I still can't believe they did something so utterly stupid.

[info]kiapurity

2 years ago

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[info]codeman38

2 years ago

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[info]kiapurity

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[info]julietma

November 16 2009, 22:43:38 UTC 2 years ago

Thanks for posting this! I've notified the Illinois Hands and Voices list, I hope you don't mind. It's good info for families to have.

[info]codeman38

November 16 2009, 23:11:17 UTC 2 years ago

Agreed! This needs to get out there as much as possible.

[info]kiapurity

November 18 2009, 00:17:06 UTC 2 years ago

Update:

http://twitter.com/MarleeMatlin/status/5807301183

I don't know if I should be relieved or if I should wonder if the execs were playing the blame game.

[info]codeman38

November 18 2009, 00:18:57 UTC 2 years ago

I'm wondering whether it's a case of the blame game as well.

I'm also curious, if the defective discs aren't being recalled, how one will be able to distinguish which version one is renting-- particularly with Netflix and Redbox, where it's entirely luck of the draw.

Anonymous

November 18 2009, 04:30:53 UTC 2 years ago

No closed captions or English subtitles on commerical version of UP

After being dismayed in finding no subtitles or closed captions on a Netflix rental copy of Disney's animated movie UP, we checked a retail version at Costco. The packing does not mention either closed captions (CC) or English subtitles!

[info]codeman38

November 18 2009, 04:32:33 UTC 2 years ago

Re: No closed captions or English subtitles on commerical version of UP

As one of the above comments points out, the SDH icon on the back means that there are English subs on the disc.

[info]naomikritzer

November 19 2009, 21:04:48 UTC 2 years ago

FYI, I e-mailed Disney after reading about this on Consumerist and got back a message today saying (paraphrased) OH NOES WHAT A TERRIBLE ACCIDENT WE ARE RECTIFYING THE ERROR IMMEDIATELY. They are "creating a consumer program to address this matter" and gave the following contact info: DisneyInfo@DisneyHelp.com or via phone at 1-800-723-4763 Mondays 9:30-7:30 CST and Tuesday through Friday 9:30-6:30 CST. (They offered no TTY option. Isn't that usually a separate number? Oh, the irony. At least they did have e-mail.)

[info]codeman38

November 19 2009, 21:45:17 UTC 2 years ago

I got the same response from Disney today, for what it's worth-- although I had e-mailed them the day the DVD came out...
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